Service engineers are trained by Apple experts. And the repair is carried out according to the regulations of Apple Inc.
Repair
Diagnostics and modular repair are carried out within 1-3 days. If the breakdown is more complicated, then we will agree with you on the terms, and you can track the status of the order online.
Software setup and support
Our experts will help you customize any Apple device. For example, they will install the system, transfer data, help create an Apple ID account, and much more.
Quality assurance
We are not afraid to take responsibility for what we do. Therefore, we provide a guarantee from 90 days to 6 months.
Complete diagnostics
A complete diagnostic identifies all weaknesses and the exact cause of the malfunction. This is a free service even if you do not wish to have a subsequent repair.
How do I Prepare the device for service?
Back up your data. You can do it yourself or in our store.
Turn off Find My iPhone on iOS devices, or turn off Find My Mac on your MacBook or iMac.
Take with you the accessories that may be causing the problem.
If you are applying for a warranty, you must have the receipt and warranty card with you.
In some cases, this is necessary to confirm the purchase of the device.
Remove the cover from the device, as well as the film or protective glass.
Our service engineers inspect the device and carry out a complete diagnosis.
Coordination
We agree with you on the terms and cost of repairs.
Repair
We fix the problem and let you know when it's ready.
Product handover
You pick up the repaired device with a warranty.
Frequently Asked Questions
The warranty for components that were replaced during the repair process is from 90 days to 6 months from the date of receipt of the device by the customer.
The warranty for remanufactured devices after liquid contact is negotiated individually with each customer.
The configuration of the device does not matter. We recommend removing protective accessories and removing the SIM card from the iPhone. Exceptions are requests related to a defect: for example, if your device does not charge, then the charger also should be handed over for repair.
Of course. This service in our service center is provided free of charge.
Maybe. To do this, you must have an act of acceptance and transfer, which you received when contacting the service center.
Even if you lose your receipt, you can pick up your device. To do this, you will need a document proving your identity - a passport. It is worth considering that the certificate of acceptance of equipment must be drawn up for you. Otherwise, the company's employees will be forced to refuse to issue a person who did not apply for repairs.
Modular replacement of a failed component takes from several hours to several days if the spare part is in stock. If the part is not in stock, the terms of repair are negotiated individually with the customer.